Frequently Asked Questions
Everything you need to know about your outdoor gear and shopping experience.
What is the typical shipping timeframe for orders?
Standard shipping usually takes 3-5 business days within the continental US. Express 2-day shipping is also available at checkout for those who need their gear sooner.
What is your return policy for mountain apparel?
We offer a 30-day return policy on all unworn items with original tags attached. Please note that for safety reasons, climbing hardware and used technical gear are final sale.
How do I ensure I select the correct size for technical outerwear?
Each product page features a detailed size guide. For technical layering, we recommend sizing up if you plan to wear multiple base layers underneath your shell.
Are your products covered by a warranty?
Yes, all Mountain Sports apparel and equipment come with a 1-year manufacturer warranty against defects in materials and workmanship.
Do you offer international shipping?
Currently, we ship to over 50 countries worldwide. International shipping rates and duties are calculated at checkout based on your specific location.
How should I care for my waterproof gear?
To maintain the DWR coating, we recommend washing technical shells with a specialized tech-wash and tumble drying on low heat to reactivate the water repellency.